Shipping policy

Order Processing

We pack and ship orders Monday through Friday. Most orders ship within 72 hours, but please allow 7–10 days for processing.

You’ll receive a shipping confirmation email with tracking information when your order is fulfilled. Processing time is separate from the carrier’s delivery time.

Shipping Options & Delivery

We ship worldwide and offer USPS and UPS shipping. Available destinations, shipping services and charges are shown at checkout.

Carrier delivery estimates begin after the carrier receives your package. Transit times can vary by service and destination, and delays can happen during busy periods or customs processing.

International Orders, Duties & Taxes

We use Shopify Managed Markets for supported international orders. Depending on your destination, applicable duties and import taxes are included in the displayed prices or collected at checkout.

For destinations where duties and import taxes cannot be prepaid, those charges may be collected on delivery. Review the pricing and shipping information shown at checkout for your destination.

Shipping Address Corrections

Please double-check your shipping address before placing your order, including any apartment or unit number.

If something needs correcting, email halesspeedshop@gmail.com as soon as possible with your order number and the correct address. We can help with address corrections while your order is still unfulfilled, subject to any international destination restrictions.

Once your order has been fulfilled, we cannot change its shipping address.

Missing or Damaged Packages

If your package arrives damaged, stops moving or shows delivered but hasn’t arrived, email halesspeedshop@gmail.com with your order number and a description of the problem. We’ll review it with you and help with the next steps, including a shipping claim when applicable.

For damaged deliveries, please include photos of the packaging and affected items, and keep the packaging while the issue is reviewed.

We do not sell an additional shipping-protection plan. Any coverage included with your shipment is subject to the eligibility requirements, limits and terms of the applicable carrier or insurance provider.

Showroom Pickup

Our showroom welcomes in-person shopping, but local pickup is not available at checkout for online orders.

Need a Hand?

Email halesspeedshop@gmail.com with your order number and what you need help with. We’ll take a look and get back to you.