Points are tied to the email used at checkout. Make sure to stick with one email for all purchases to keep your points in one place. Once earned, points can’t be transferred.

Unfortunately, we can’t adjust points for missed orders. But hey, those unspent points just mean you’re ready to score big on the next drop!

Nope, earning points is exclusive to purchases made on the Hales Official Website.

No, points can only be redeemed on the Hales Official Website.

Yes! You’ll score points when purchasing a gift card. However, redeeming gift cards won’t earn points.

Points start piling up from the program’s launch date. No retro points, but plenty to earn going forward!

Turning points into discounts is a breeze. Head over to our Loyalty Program page, find the ‘Redeem Rewards’ section, and cash in your points for rewards.

Rack up points for every dollar you spend. Celebrate special occasions like birthdays and anniversaries with bonus points! Plus, snag extra points for product reviews and even more for photo reviews. It’s that simple!

Points expire 365 days after they’re earned. Use them before they poof!

Loyalty Points cannot be combined with other discounts, promotional offers, or sitewide sales. If a promotion is active (including percentage-off sales), Loyalty Points will not be eligible for use on the same order.

We recommend saving your points for a future purchase when no other discounts are running to get the most value out of them.

Points are based on the dollar amount spent. If your purchase changes due to an exchange, your points will adjust accordingly.

Discounts used on returned orders can’t be reissued. Sad, but true.

Nope, points earned from returned orders will be revoked.